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The next morning, we noticed that the shower door did not close properly and the bathroom floor was flooded after each shower. We were also told that there would not be daily service, we should just call if we needed anything. The 10th floor had a musty smell but the room seemed fine. Upon check-in, we went to our 10th floor, $365/night room. This could very well be my last stay at a Marriott property. I have been a Marriott preferred client for years. If I could rate this as negative stars, I would have done so. Overall, I definitely recommend this as a small and unique place in the middle of the city. We enjoyed the acoustic music and ample seating. We also visited the rooftop bar: the bartenders weren't the friendliest, but the ambiance was nice and the views were gorgeous, especially at sunset. For this caliber hotel, I expected better food options. There was no room service offered and hot food was only available between 4p-10p.
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Breakfast was boxed: mix of eggs, bacon, and a cold biscuit. She deserves a raise and a promotion (else I'll hire her at my business)! The only downfall was the food. Both my partner and I travel the world and we both agreed that she was one of the best hospitality professionals we've ever had: super friendly, professional, and really went out of her way to make a special touch. The best part of the trip was the receptionist, Cherry. Housekeeping was quick with requests and everyone followed COVID protocols. The towels were super fluffy and the toiletries smelled good (bamboo lemongrass). The shower was AMAZING with dual rainfall shower heads and two walls of body jets. The furnishings were super unique (velvet, textures, colors, etc). The room was very clean and housekeeping even made towel animals on our bed! The art was eclectic and provided some good conversation and laughs.
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We stayed in the penthouse suite, which was gorgeous with three walls of windows overlooking various parts of the city and a beautiful bath tub. I was a bit leery given some of the negative reviews, but we had an amazing time, service, and cleanliness. Stayed here for one night after an event at the MB Stadium. I can say I will likely not visit The Glenn again because they couldn't do the right thing. I specifically looked for this type of room. I didn't need to just stay at the hotel for the night. He knew he didn't have my room type available and was hoping I would just take the quick easy discount and move along. Two, trying to not be honest about it from the moment I arrived. One, for overbooking my room type although I checked in using the mobile check in the day before. I am disappointed with the hotel for two reasons. The refrigerator didn't work at all but that can happen. The decor is lovely both in the room and in the hotel. I took the room that I did not book that did not have a city view since there were no other options. I wish he would have just said that from the beginning versus hoping I wouldn't make a fuss or ask questions. So I just asked right out if they sold out of that room and just didn't have one. He then went on to say well the room on the 10th floor isn't really a city view room either. I will say that either the system is clearly messed up or he was BSing hoping I would not make a fuss. He proceeded to say the system says that is a city view room. I went back down stairs to ask if I misunderstood a city view and explained my view. That was INCORRECT!!! When I arrived at the room it was viewing the parking deck and the stadium. I reminded him of the my reservation and he proceeded to tell me that the room he gave me was a better city view than the one on the 10th floor. When I arrived the desk clerk gave me a key card for a room on the 6th floor. I specifically booked a city view, high floor room (floors 8, 9, or 10) when I booked it a few weeks ago. Unfortunately, at check-in I was VERY DISAPPOINTED. I was excited to have a moment away from my home NYE and was very excited about staying the night at the Glenn. Hotels near Everest Institute Jonesboro.
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